Frequently Asked Questions

You can book and cancel Massage Therapy appointments online using your Stone Arch Psychology and Health Services Patient Portal account. All Psychological Therapy appointments must be booked over the phone or in person with Reception at the Front Desk. To do so please call: 612-886-2524

You can book, reschedule and cancel Massage Therapy appointments online using your Stone Arch Psychology and Health Services Patient Portal account. Previously booked Psychological Therapy appointments can be canceled online using your Patient Portal account, but rescheduling an appointment or booking a new appointment must be done over the phone or in person with Reception at the Front Desk. To do so please call: 612-886-2524

Your insurance card and a photo ID. If you have a co-pay or coinsurance or deductible, please bring a form of payment as well.

  • Our administrative team is available Monday – Thursday 8:00 am – 6:00 pm, Friday: 8:00 am – 4:30 pm.
  • Therapists are available Monday through Friday from 8 am – 8 pm. Please consult your therapist for their specific hours.

Stone Arch Psychology and Health Services does not have a psychiatrist or nurse practitioner on staff to prescribe medications, but we do work with psychiatrists and nurse practitioners at other clinics and can make referrals to those providers.

Yes, all Stone Arch Psychology and Health Services therapists offer Telehealth Therapy / Online Counseling sessions.

Each therapist takes a different therapeutic approach in their work with clients. Common therapy modalities include Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Solution-Focused Therapy, Neuro-Linguistics Programming, Internal Family Systems, Hypnosis, and Mindfulness Meditation Techniques, among others. Please refer to the individual bios on our website for a description of the therapy modalities our therapists provide.

We have a team of therapists at Stone Arch Psychology and Health Services that are trained and experienced in administering psychological and cognitive tests that are designed to assess a wide range of psychological conditions. Click on this link Testing or select SERVICES from the Main Menu to see common conditions assessed through testing and the specific testing tools most commonly used.

Our therapists will work with you to schedule convenient, regular appointment times. As a courtesy to other clients needing appointments who are on our waiting list we request that you provide us with at least 24-hour notice if you need to reschedule or cancel an appointment. Clients who cancel an appointment less than 24 hours before a scheduled appointment will be charged $100 for every hour that was scheduled. Sometimes clients are unable to keep an appointment because of weather conditions, sudden illness or an unexpected personal emergency, in these cases the client is encouraged to contact us as soon as possible to explain the problem and in most cases the fee will be waived. If you do miss an appointment and don’t advise us, in most cases the late cancellation fee will be charged.

  • Stone Arch Psychology and Health Services accepts credit cards, debit cards, checks or cash for payment on the date of service.
  • Clients are able to pay for their services online with a credit or debit card by logging into their account on our clinic Patient Portal.
  • All online payments made using our Patient Portal are encrypted, processed and protected by Stripe Inc. and are completely PCI Compliant.
  • Email invoices for services can be paid in person, over the phone, or online using your account on our clinic Patient Portal.
  • Please remember that client co-payments are due at the time of service.

You will need to fill out and sign an Authorization for Release of HIPAA Protected Health Information From Stone Arch Psychology and Health Services To a Designated Person or Organization form and return it to Stone Arch Psychology and Health Services. Our medical records staff will review the request and fax or email the information to the identified person or organization.  This form is available for download on our website under APPOINTMENTS > CLIENT FORMS or by clicking this link Authorization for Release of HIPAA Protected Health Information From Stone Arch Psychology.

You will need to fill out and sign an Authorization for Release of HIPAA Protected Health Information To Stone Arch Psychology and Health Services From the Designated Person or Organization form and return it to Stone Arch Psychology and Health Services. Our medical records staff will review the request and fax or email the request for information to the designated person or organization.  This form is available for download on our website under APPOINTMENTS > CLIENT FORMS or by clicking this link Authorization for Release of HIPAA Protected Health Information To Stone Arch Psychology and Health Service.

You will need to fill out and sign an Authorization for Release of HIPAA Protected Health Information From Stone Arch Psychology and Health Services To a Designated Person or Organization form and return it to Stone Arch Psychology and Health Services. Once our staff has your written permission to share HIPAA Protected Health Information with an individual or individuals of your choosing, we can do so, but not until we have your explicit written permission.  This form is available for download on our website under APPOINTMENTS > CLIENT FORMS or by clicking this link Authorization for Release of HIPAA Protected Health Information From Stone Arch Psychology

The therapists at Stone Arch Psychology and Health Services are available to answer questions about the services they provide and the modalities they employ, however the therapeutic relationship officially begins when a client comes in for an initial evaluation and signs a consent for treatment form. This form gives the therapist permission to engage in the therapeutic relationship with the client. The initial evaluation is a service that we bill for and can be paid by the client or the client’s insurance provider.

  • Please call Stone Arch Psychology and Health Services at 612-886-2524 to contact your therapist.
  • During our regular office hours one of our office administrators can leave a note for your therapist, or they can transfer you to your therapist’s confidential voicemail. Your therapist will return your call as soon as they are able.
  • If you are calling outside of our regular office hours, please listen to the automated message prompts and choose the therapist with whom you wish to leave a message.

Each therapist at Stone Arch Psychology and Health Services has a listing on our website that includes a description of their approach to therapy, their applied modalities and their philosophy of therapy. You will find these individual listings on our website under CLINICIANS. If you have additional questions about which therapist would be a good fit for your specific needs, please call our office and speak to one of our administrators, they will be happy to assist you.

Insurance providers and plans are unique. The best way to determine what your benefits are and to find out if you have a co-pay, co-insurance or deductible is to call and ask your insurance provider. Your insurance provider may ask which billing codes Stone Arch Psychology and Health Services will be submitting to specify their services.

  • For your first appointment the billing code is: 90791.
  • For ongoing psychotherapy appointments: 90837.
  • For psychological assessment testing, the first hour of testing: 96130
  • Each additional half hour of psychological assessment testing: 96131
  • For psychological testing and administration, the first hour is: 96136
  • Each additional half hour of psychological testing administration and scoring: 96137

Licensed Therapist

  • New Client Intake and Diagnostic Assessment: $200
  • Individual Therapy Sessions: $175 per hour
  • Family Therapy Sessions: $175 per hour

Intern Therapist

  • New Client Intake and Diagnostic Assessment: $175
  • Individual Therapy Sessions: $150 per hour
  • Family Therapy Sessions: $150 per hour

Testing – Licensed Therapist

  • Diagnostic Testing – First Hour : $200
  • Diagnostic Testing  – Additional Hours: $175

Testing – Intern Therapist

  • Diagnostic Testing – First Hour : $175
  • Diagnostic Testing  – Additional Hours: $150

Legal Services

  • Legal and Court Related Services: $200 per hour

We do not offer a sliding scale fee structure for our new clients. If a current client has changes in their usual method of payment our therapists are often willing to work with the client so that they will continue to receive affordable services.